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Warranty Information

TROPHY TAKER WARRANTY POLICY

 

Trophy Taker offers a Lifetime Warranty for manufacturing defects on the following arrow rest products:

  • Smackdown Pro Click
  • Smackdown Pro
  • Spring Steel Pro
  • Spring Steel
  • X-Treme Pro Click
  • X-Treme Pro

Product issues related to normal use are not covered by this policy. Returns must be submitted by the Original Purchaser and include a purchase receipt.

Once your return is received and inspected, we will send you an email notification that your returned item has been received and notify you of approval or rejection of your return. If approved, the item will be repaired or replaced.

General Refunds or Exchanges

To be eligible for a return or exchange, the item must be unused and in the same condition you received it. We accept returns or exchanges in the case of defective or damaged items, or of items of the wrong size.

To Return or Exchange an Item

To initiate a return or exchange, please call an Arcus Hunting LLC Customer Service Representative at (800) 624-5988 or email to obtain a Return Authorization (RA) number.

Returns must include:

  • Copy of Original Receipt
  • Reason for Return: Exchange, Refund. If an exchange is requested, please indicate your desired replacement item.
  • Your shipping and contact information.
  • The Return Authorization (RA) number must be printed on the outside of the package and included inside the package.

Returns may be subject to a 15% restocking fee. Shipping and handling fees are non-refundable.

Items that are used, not in original packaging or otherwise not in new, sellable condition cannot be returned without prior authorization from an Arcus Hunting LLC Customer Service Representative at (800) 624-5988. If approved, a restocking fee of fifteen (15%) percent may apply.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

The customer is responsible for paying for the shipping costs for returning an item. On exchanged items, we cover the shipping costs of sending out the replacement product, except in situations of a defective product, in which we will cover shipping both ways. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (If Applicable)

If you have not received a refund, please contact your credit card company, as it may take some time before your refund is officially posted. If your credit card company has no record of a pending posting, please contact us at (800) 624-5988.

Important: If you purchased your product from a retailer, please contact the retailer for return/exchange information.